01What the website does and does not arrange
The website’s checkout is a local demonstration. Completing it does not send a shipment request, reserve goods or schedule transport. The reference generated on the order page belongs to the browser-based demonstration and is not a dispatch note, consignment number or promise of delivery. There is no online shipment tracking system on this website.
To arrange a real purchase and delivery, contact the business separately with the products, quantities and destination details. The business must confirm availability, serviceability, charges and an agreed delivery arrangement. Keep that confirmation with your actual purchase documents. Do not schedule installers or other project work solely on the basis of the demonstration checkout or the catalogue’s displayed prices.
02Delivery locations and serviceability
Delivery suitability depends on the actual destination, transport access, the size and weight of the goods and the arrangements available for that order. The catalogue does not promise delivery to every PIN code. A six-digit PIN entered in the form is validated for format only; it is not checked against a delivery-service database.
Before accepting a quotation, confirm whether your destination can be served and identify any access restrictions. Remote routes, restricted vehicle access, unusual unloading requirements or a change in the delivery destination may affect feasibility and cost. The business should confirm the applicable arrangement directly. If collection is discussed instead, clarify the collection timing, packing and responsibility for handling before making travel or transport plans.
03Product availability and preparation
Availability must be checked for the actual product, finish and quantity. Tiles may need particular shade or calibre batches; sanitaryware and fittings may require matching accessories. A catalogue listing does not confirm that all required pieces are ready for dispatch together. Specially sourced goods may have different preparation requirements from available inventory.
Confirm exactly what is included in the shipment: product model, quantities, cartons or sets, agreed accessories and any parts being supplied separately. Discuss whether a partial delivery is acceptable before arrangements are made. The demonstration order page does not make these decisions for you. Keep the agreed item description and quantities accessible so that the shipment can be checked against the correct purchase record when it arrives.
04Delivery dates and communication
Delivery dates and dispatch expectations must be agreed after availability and transport have been checked. This website does not offer a fixed nationwide delivery period or guarantee a particular arrival day. Weather, traffic restrictions, transport availability, route conditions and unexpected handling issues can affect actual arrangements.
Provide a reliable contact method during the separate sales conversation and make sure the person receiving the goods knows the agreed schedule. If timing is important to your renovation, explain that requirement before confirming the purchase. Allow for inspection before installation. Any revised date or delay should be discussed directly with the business; refreshing the local order page will not provide live dispatch information or an updated transport schedule.
05Freight, packing and unloading charges
Tiles and ceramic products can be heavy and fragile. The transport quotation may need to account for packing, loading, freight, unloading and access to the receiving point. Carrying goods to an upper floor, moving them over a long distance from the vehicle or arranging special handling may require separate consideration. None of these services is automatically included by the demonstration cart.
Ask for the applicable charges and responsibilities to be made clear before confirming a real order. Establish who provides labour or handling equipment and where the delivery handover is expected to take place. If site conditions change after the quotation, discuss the impact before dispatch. Do not assume that installation, plumbing work, debris removal or movement inside the building is part of a transport charge.
06Preparing the receiving site
Provide a complete and accurate destination during the actual purchase process, including the house or flat identification, street, landmark, city, state and PIN code. Check that the receiving contact and access instructions are correct. The order form stores a demonstration address locally; it does not communicate that destination to the business or the transporter.
Before arrival, prepare a clear unloading route and an appropriate dry storage area. Explain narrow entrances, stairs, lift dimensions, parking limits or restricted receiving hours. Arrange for an authorised person to inspect and acknowledge the delivery. Fragile sanitaryware and tile cartons should be handled using suitable methods; seek product-specific storage and handling instructions where needed, and avoid placing goods where ongoing site work may damage them.
07Cash on Delivery arrangements
Cash on Delivery is the only payment method displayed on this website. For a real purchase, COD availability, order-value suitability and the amount payable must be confirmed directly. The local checkout does not collect a deposit, verify payment, issue a receipt or authorise anyone to collect money.
Before the agreed delivery, clarify the final invoice total and how the payment handover will be documented. Any separate transport or handling amount should also be understood in advance. Keep the actual invoice and payment acknowledgement for your records. If a request differs from the confirmed arrangement, contact the business to resolve it. Do not treat an illustrative catalogue total as the final delivered price unless the business has explicitly confirmed it.
08Inspection, damage and shortages
At receipt, compare the goods with the confirmed purchase documents. Check the number of cartons or pieces, visible packaging condition and the product labels where accessible. For tiles, review the supplied shade or batch information before laying. For sanitaryware and fixtures, check for visible chips, cracks, missing components or an incorrect item before installation.
If an issue is identified, retain the packaging and take clear photographs of the goods, labels and affected areas. Record the concern with the delivery representative where possible and inform the business promptly. Set the affected items aside safely rather than fitting, cutting or discarding them. Inspection findings should be assessed using the actual invoice and shipment details; a local demonstration reference is not a substitute for those records.
09Changes, failed access and delivery enquiries
If you need to change a confirmed destination, receiving contact or schedule, contact the business as early as possible. Whether a change can be accommodated depends on the order’s preparation and transport stage. Where a vehicle cannot gain access or no authorised receiver is available, a new arrangement may be needed. Any additional charge should be clarified directly rather than assumed from the website.
For an actual delivery question, email care.kumawattiles@gmail.com with the relevant confirmed order or invoice details and a concise description of the issue. Avoid sharing unnecessary personal information in public messages. The business must confirm the next steps, including any collection, replacement, redelivery or revised scheduling arrangement. This page explains what to discuss; it does not automatically approve or book any of those services.