01Scope and actual purchase records
This website demonstrates a shopping and checkout experience but does not accept payment, transmit orders or process returns. Its local reference is not proof of a completed purchase. A return or refund concerning an actual transaction must be discussed with the business using the relevant invoice, confirmed order and delivery information.
Eligibility and the appropriate resolution depend on the product, the reason for the request, its condition and the terms of the real purchase, together with any applicable rights. The website does not promise a universal return window, an automatic replacement or a fixed refund period. Clarify any product-specific return conditions before committing to the purchase, particularly when selecting quantities, colours or specially sourced items.
02Inspect before installing or altering
Tiles and bathroom products should be checked before they are laid, fitted, cut, drilled or otherwise altered. Compare the delivered item with the confirmed description and review its visible condition, dimensions and included components. Installation can make it harder to establish when a problem arose and can affect the suitability of a discretionary return.
If you notice damage, an incorrect item or a possible compatibility issue, stop work on the affected goods and contact the business. Keep the product safely stored with its packaging and labels while the issue is assessed. Do not discard evidence or continue installation simply to test whether the product might be usable. An installer should verify actual dimensions and manufacturer guidance rather than relying on the illustrative catalogue image.
03How to raise a request
Email care.kumawattiles@gmail.com with the actual invoice or confirmed purchase details, product description, affected quantity and a clear explanation of the concern. Include relevant photographs showing the full item, the issue, packaging and labels. If the problem was noticed at delivery, explain the visible condition and any note made during the handover.
State whether you are reporting damage, a suspected defect, an incorrect product or a change-of-mind request. These situations require different assessments. Please avoid sending unrelated sensitive information. The business may need further product details or an inspection before confirming the next step. Sending an enquiry does not by itself authorise a return shipment, establish fault or guarantee a particular remedy.
04Damage, defects and incorrect goods
Where goods appear damaged, defective or different from the confirmed purchase, report the issue promptly and retain the relevant evidence. A broken carton, chipped ceramic edge, missing component or incorrect model should be described clearly. Isolate the affected goods where possible so that unaffected items and packaging are not confused during the review.
The appropriate remedy must be considered against the actual purchase and applicable rights. A visible issue caused by transport, a suspected manufacturing problem and damage occurring during installation may need different information. Do not attempt repairs that could obscure the original condition before receiving guidance. The business should confirm whether inspection, a replacement, another remedy or a return is appropriate; this static website cannot make that determination automatically.
05Change of mind and product condition
For a discretionary return because a product is no longer wanted or suitable, condition and packaging are important. Unused, uninstalled and unaltered goods in their original packaging are generally easier to assess. Nevertheless, suitability for return must be confirmed for the particular purchase rather than assumed from the product’s presence in the catalogue.
Ask about any agreed time limit, handling cost, transport responsibility or excluded specially sourced item before buying. Goods that have been used, fitted, cut or damaged after receipt may not be suitable for a discretionary return. These practical considerations are separate from an assessment of a genuine defect or a product that was not as described. Do not send anything back until the business has given clear instructions.
06Tile quantities, shade and batch considerations
Before laying tiles, check the actual finish, shade, calibre and batch information supplied. Stone, marble and wood-inspired designs can contain intentional pattern variation. A difference visible between a screen image and a physical tile is not enough on its own to establish a defect; the actual confirmed product and samples should be considered.
Calculate project coverage and wastage with your installer before purchase, and confirm any terms for surplus cartons or opened packs. Matching the same appearance later can depend on batch availability. Cut tiles, installed tiles and mixed or incomplete cartons may require different treatment from sealed goods. Any limits on discretionary returns should be agreed at the time of sale and should not be confused with the handling of faulty or incorrectly supplied items.
07Sanitaryware, fixtures and compatibility
For basins, toilets and fittings, confirm dimensions, mounting method, connections, outlet orientation and required accessories before installation. A product described as Standard on the demonstration catalogue is not a detailed installation specification. Compatibility with the room, plumbing and other products should be checked against actual measurements and the manufacturer’s information.
Products that have been connected to plumbing, used or altered can involve hygiene and condition concerns for a discretionary return. Installation damage must be distinguished from a suspected manufacturing issue. If a fault is reported, retain product labels and any relevant installation information so the concern can be understood. No manufacturer warranty period or performance certification is promised by this website; ask for the actual documentation supplied with the product.
08Approved returns and transport
If a return is approved, obtain clear instructions before arranging collection or dispatch. Confirm which items and quantities are authorised, the receiving destination, required packaging and any reference to include. Approval for one affected item should not be treated as approval to return other goods from the same purchase.
Clarify who is responsible for transport and how fragile items should be protected. Use suitable packaging and retain handover or consignment records until the return has been received and assessed. The business should explain any inspection step and the agreed next action. The website does not generate return labels, book couriers or track parcels. Sending goods without instructions can create avoidable handling problems and does not establish approval.
09Refunds, cancellations and further help
If a refund is approved for an actual paid purchase, confirm the amount, method and expected processing arrangement directly with the business. Any agreed adjustment for returned quantities or separately supplied services should be explained. The demonstration checkout has taken no payment, so its confirmation cannot be refunded and clearing the local cart does not cancel a real order.
For cancellation of a separately confirmed purchase, contact the business as early as possible. The available options can depend on whether goods have been specially sourced, prepared or dispatched. Keep the confirmation of any cancellation or resolution with your purchase records. For further assistance, email care.kumawattiles@gmail.com and identify the real transaction concerned. Nothing in this explanatory policy is intended to remove rights that apply to an actual purchase.